Do you want to work in insurance customer service with a high level of standards: clarity, method, and resolution until closing? At ADM Value, we are hiring Insurance Customer Service Managers to assist clients by phone and email.

Your role: understand the request, provide a reliable answer, follow up on cases, and ensure a reassuring customer experience that complies with procedures.
You will join a large-scale setup: a project launch that will quickly grow. In this context, those who get involved from the start quickly move up: accelerated skill development, responsibilities, and real, fast growth opportunities.



Your tasks
• You handle incoming customer requests (calls + emails).
• You respond clearly: contract information, guarantees, case follow-up, common requests.
• You ensure rigorous processing: understanding, structured response, follow-up until resolution.
• You guarantee traceability in tools and compliance with procedures.
• You contribute to a quality customer experience: calm, educational, service-oriented.



Working hours
9 AM - 7 PM (French time), 9 hours of work per day.
Rotating schedule: possibility of working on Saturdays depending on the rotation (5 days / 7).

Net Salary + bonuses
Salary package: 7,300 Moroccan Dirhams net.

You are comfortable speaking and very comfortable writing: you know how to write clear and professional responses. You are also organized and can handle multiple requests without losing quality.
• Very good level of French (oral + written): professional tone, spelling, wording.
• Service-oriented: listening, empathy, solution-focused.
Rigor and organization: follow-up, quality, adherence to processes.
• Computer skills: tools, data entry, case management / CRM.
• Customer service experience (ideally in insurance) is a plus, but not required if your communication level is good.