Axa Services Maroc operates within a strongly collaborative culture, where people, trust, and high-quality professional relationships are central. The company promotes close and supportive management, encouraging accountability, development, and teamwork. This human-centered environment is reinforced by robust organizational practices that ensure reliability and operational efficiency. It is balanced by a performance-oriented mindset and a measured openness to innovation, supporting collective success. [+]

As an Assistance Officer, you will be responsible for handling calls from insured individuals in difficulty and implementing appropriate assistance solutions, while respecting our service quality and internal procedures.

You will need to support clients in emergency situations by organizing all assistance services in accordance with the rules of the profession and customer relationship management.

Customer Relationship Management:

• Receive calls from clients in emergency situations.


• Analyze assistance requests and verify client guarantees.


• Propose the most suitable solutions for the client's situation within contractual limits.


• Organize and implement the assistance service (on-site interventions, bookings, etc.).


• Oversee assistance operations until the file is closed.


• Alert management about sensitive cases.


• Carry out commercial actions on incoming calls by offering clients complementary products and guarantees adapted to their needs or by directing them to our partner networks.


• Payment of assistance invoices:


• Analyze reimbursement requests and verify client guarantees.


• Check the compliance of services to be reimbursed.


• Handle the payment of client invoices.

With a Bac+2 education or higher, you:

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  Perfectly master the French language, both spoken and written,


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  Master telephone sales techniques and office software,


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  Have a commercial mindset,


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  Are determined and enjoy challenges,


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  Have excellent listening and persuasion skills.

We offer you:

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  Paid training from the first day, received with the first salary,


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  A parental policy well beyond market standards: 16 weeks of maternity leave with 100% salary maintenance and 4 weeks of paternity leave with 100% salary maintenance,


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  An Eid al-Adha bonus of up to 2000 Dh,


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  Meal allowance,


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  Social protection (supplementary pension, health insurance, life insurance),


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  In-kind benefits (transport, new baby gifts, etc.),


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  Employee shareholding,


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  Agreements (bank, car insurance, doctor, ready-to-wear loan, etc.).