Attijariwafa bank operates within a predominantly collaborative culture, placing people, trust, and teamwork at the heart of its organization. The bank promotes close and supportive management, fostering accountability, development, and strong professional relationships. This human-centered approach is balanced by a strong performance-driven mindset, emphasizing ambition, continuous improvement, and customer focus. It also embraces innovation, supported by structured processes that ensure reliability, efficiency, and operational excellence. [+]

Provide quality telephone service to bank clients, handle their requests, and offer suitable answers/solutions to their needs in terms of advice and product offers.

Your missions will be as follows:

• Handle client requests,


• Advise and inform clients/prospects about current offers,


• Promote and sell the bank's products and services by phone,


• Update and enrich client data,


• Initiate client complaints,


• Ensure compliance with quality standards and banking procedures.

A salesperson at heart, with a Bac+3 degree (ideally in Marketing, Sales Techniques, Economics and Management, Business, or Commercial Management...)

• You have initial experience, ideally as a telephone advisor in a Call Center. Beginners are accepted with training provided.


• You master the following languages: French, English


• You are dynamic and enjoy a challenge

Required skills:

Know-how:

• Organizational skills,


• Analytical and synthesis skills,


• Client focus,


• Results orientation,


• Learning and assimilation ability,


• Influence and persuasion.

Soft skills:

• Active listening,


• Responsiveness,


• Communication,


• Adaptability,


• Emotional intelligence,


• Stress resistance,


• Interpersonal skills.