Job description

Job :

Customer Contact:

• Welcome customers according to brand standards, whether in person or by phone.
• Implement actions related to customer satisfaction (external / internal) and follow up through performance indicators.
• Schedule appointments for customers and prospects.
• Achieve assigned objectives (quantitative / qualitative) and develop action plans in case of deviation.

Communication and Data:

• Communicate openly with customers and management.
• Show respect to customers and colleagues.
• Inform customers about all necessary information regarding the administrative file.
• Follow processes and standards related to the represented brand and billing processes.
• Track and enter prospects into the information system according to internal procedures, ensuring customer data protection.
• Enter pro-forma invoices.
• Communicate and report to the management team and with other departments and services with whom interaction occurs.

Planning & Organization:

• Organize and manage appointments for those who requested them (managers / sales representatives... etc.).
• Plan for efficient meetings.
• Be a source of suggestions to streamline workflows and facilitate the work of the sales team.
• Prepare meeting minutes and follow up with the concerned individuals.
• Manage the archiving system. 

Training and Diplomas

• High school diploma +2 years of higher education (e.g., Associate's degree)

Knowledge

• Minimum of 2 years of experience in a similar role
• Knowledge of the automotive market is a plus
• Understanding of how a car works