Job Description

Roles & Responsibilities

Description of Role

• Key technical resource for the customer.
• Focused on delivering proactive services such as education workshops, delivering assessments and providing expert guidance.
• Join a highly motivated team of leading industry experts.
• Gain early access to emerging technologies ahead of industry peers and acquire insights on leveraging them effectively.
• Visit customers to train them and share industry and development expertise (travel may be expected for onsite deliveries).
• Be part of a thriving developer community that's constantly looking for ways to improve our customers experience, software development goals and use of technology.
• Build strong customer relationships and ensure deliveries align with customer projects and milestones.
• Gain access to expertise and support from Microsoft s consulting practice and product groups.
• Continually learn and grow professionally.
• Analyse problems.
• Maintain, extend accreditations and certifications, assist in developing best practices for key technologies and products to support technical team readiness.
• Exhibit excellent communication abilities and consistently cultivate strategic, long-term relationships with customers to earn their trust.

Required Skills & Capabilities

• Teams Meetings & Live Events
• Teams Phone Calling Plans
• Teams Phone Devices
• Teams Phone Direct Routing
• Teams Phone Mobile
• Teams Phone Operator Connect
• Teams Phone System Foundation
• Teams Premium
• Teams Rooms

Technical Experience

• Deep understanding in Teams Voice architecture.
• Experience with Migrations to Microsoft Teams, including Phone and Rooms.
• Deep troubleshooting skills with Teams Phone and media optimization.
• Track record of supporting customer digital transformation delivering enterprise-grade Teams solutions.
• Experience delivering proactive services, such as workshops and technical assessments.