Job description

Company culture :

HUIR – International University Hospital of Rabat operates within a predominantly collaborative culture, where people, trust, and teamwork are central to daily practices. The hospital promotes a close and supportive management style focused on empowerment, guidance, and collective commitment. This collaborative foundation is reinforced by a strong innovation dimension, encouraging initiative, experimentation, and continuous improvement. It is supported by structured processes ensuring reliability and efficiency, while competitive dynamics play a clearly secondary role.

We are looking for a meticulous Billing Control Officer to join the Administrative and Financial Department of HUIR.

This person will help secure the billing cycle by performing regular checks on patient files and services recorded in the hospital's information system.
They will analyze discrepancies, identify anomalies, and ensure follow-up on corrections with the relevant departments. They will contribute to the continuous improvement of billing practices by ensuring data quality, traceability of operations, and adherence to processing deadlines. Through their actions, they will help manage financial risks and improve the efficiency of the institution's billing process.

Their main mission is to verify and check all elements involved in the billing process for medical and hospital services provided by the institution. They will ensure the compliance of administrative, medical, and financial data used for billing, as well as adherence to internal procedures, current regulations, and agreements with health insurance organizations (CNOPS, CNSS, mutual insurance, etc.). In this capacity, they will contribute to the accuracy of invoices issued, the reduction of anomalies and rejections, and the optimization of hospital revenue. They will work closely with care departments, admissions, billing, and payer organizations to ensure a secure, compliant, and efficient billing process.

Responsibilities:

Process Optimization:

• Participate in the implementation of billing control procedures to ensure the compliance and accuracy of operations.
• Contribute to the continuous improvement of control processes in collaboration with the relevant departments.
• Identify malfunctions and propose improvement actions to enhance control quality and reduce billing errors.
• Verify compliance with internal billing procedures and report any identified anomalies or non-compliance.
• Ensure consistency between services recorded in the Hospital Information System (HIS), supporting documents from care services (prescriptions, reports, service sheets, etc.), and quantities actually administered or consumed.

Relationship Management with Internal Departments

• Collaborate closely with medical departments, admissions, coding, economic services, and pharmacies.
• Ensure the follow-up and resolution of anomalies detected during controls in coordination with the relevant departments.

Indicator Monitoring

• Monitor anomalies detected during billing checks and ensure their regularization.
• Track agreements signed with payers and ensure they are kept up-to-date.

Invoice Control and Validation

• Verify data accuracy (patient identity, stay, services rendered, coverage rate).
• Check and validate invoices before sending them for collection.

Team Management and Training

• Supervise the billing team (administrative staff, billing agents).
• Identify continuous training needs for the team (software use, new procedures, etc.).

Revenue and Collection Monitoring

• Work with the collection department to ensure debt recovery.
• Analyze performance indicators: billing rate, collection rate, average delays.

Report and Dashboard Production

• Produce periodic reports on billing activity.
• Propose corrective actions to reduce rejections and optimize financial flow management.

• Bachelor's degree (Bac +4) to Master's degree (Bac +5) in financial or accounting management.
• Significant experience (10 years or more) in hospital billing.
• Previous experience in a hospital project context is a major asset.
• Additional training in hospital management, insurance management, or medical billing is an asset.
• In-depth knowledge of Moroccan legislation regarding billing and social coverage is essential.
• Proficiency in hospital management software and billing systems.
• Good knowledge of administrative and accounting procedures related to healthcare billing.
• Knowledge of standards and regulations for social security, health insurance, and mutual insurance.
• Proficiency in using office software (Word, Excel, etc.).
• Rigor and precision, and the ability to manage and work in a team.
• Excellent communication and interpersonal skills.
• Organizational skills, autonomy, and stress management.
• Good listening skills and responsiveness to the needs of patients and external partners.
• Expertise in hospital billing rules.
• Good knowledge of hospital information systems.
• Ability to read and interpret medico-administrative data.
• Experience in project management or active participation in a hospital project.
• Project methodology (planning, monitoring, risk management).
• Ability to work cross-functionally and in a multidisciplinary team.
• Rigor, organizational skills, and autonomy.
• Interpersonal and pedagogical skills.
• Analytical and synthesis skills.
• Stress resistance, adaptability.