Job description

Company culture :

Axa Services Maroc operates within a strongly collaborative culture, where people, trust, and high-quality professional relationships are central. The company promotes close and supportive management, encouraging accountability, development, and teamwork. This human-centered environment is reinforced by robust organizational practices that ensure reliability and operational efficiency. It is balanced by a performance-oriented mindset and a measured openness to innovation, supporting collective success.

Reporting to the HR Business Partner, the HR Advisor will have the following responsibilities:

• HR Development :
- Manages the onboarding and retention process for employees in their area
- Co-manages recruitment interviews
- Handles internal job openings: drafting and publishing the advertisement, receiving, sorting, and pre-selecting CVs, scheduling internal recruitment interviews, co-managing interviews & assessments
- Handles departure files: receiving departure requests, managing interviews, and administrative coordination of departures (defining notice periods, consolidating required documents...)
- Monitors and coordinates the processes for setting objectives and annual performance reviews for employees in their area
- Manages certain HR development committees within their area
- Implements the internal mobility process within their area (talent pool creation, talent management...)
- Executes the deployment of HR action plans within their area (new tools, processes, programs...)
• Administrative Management:
- Updates and ensures the accuracy of administrative management files for employees in their area (headcount monitoring, movements, working hours...) in accordance with current rules and procedures
• Disciplinary Management:
- Investigates disciplinary cases (qualification of offenses; defining the level of sanction associated up to the 3rd warning) within their area for decision by their management
- Assesses the legal compliance of the disciplinary sanction process
- Manages disciplinary sanction interviews
- Handles communication with the labor inspectorate
• Management of social relations:
- Analyzes and reports to their management elements that could destabilize the social climate
- In collaboration with the Social Relations Coordinator, monitors the implementation of actions decided within the employee representative bodies (IRP) and alerts their management about deviations and dysfunctions related to their implementation

• Management of social relations:
- Analyzes and reports to their management elements that could destabilize the social climate
- In collaboration with the Social Relations Coordinator, monitors the implementation of actions decided within the employee representative bodies (IRP) and alerts their management about deviations and dysfunctions related to their implementation
• Advice:
- Handles requests from employees in their area concerning their careers (information requests, mobility requests): gathering, analysis, and response
- Gathers assistance requests from managers in their area in handling HR files, and coordinates their response
- Shares best practices implemented in their area that can be capitalized on globally
• Reporting
- Prepares reports and updates HR dashboards (disciplinary, mobility, departures...)
- Reports to their management and obtains approval for disciplinary sanctions exceeding their scope of authority
 

With a higher education degree (Bac+4), you have a minimum of 4 to 5 years of HR experience in a similar role, ideally in a customer relations center.
You have a good knowledge of regulations, strong synthesis and analytical skills. Your interpersonal skills and listening abilities are essential qualities to successfully carry out your duties.