Job description
Company culture :
Alten Maroc is defined by a deeply collaborative culture, focused on people, trust, and strong team support, with hands-on managers who guide and develop talent.
This environment is enhanced by a strong drive for innovation, encouraging creativity, initiative, and experimentation across projects.
A structured and disciplined organization ensures efficiency, rigor, and quality in engineering delivery.
Performance and ambition are part of the culture as well, supporting collective success while maintaining a positive and caring atmosphere.
Job :
- Overall responsibility for L2 technical support: Management of critical incidents, problems, and changes.
- Change management: Steering change processes, validation, and monitoring their execution.
- Audits and recommendations: Conducting client audits and proposing best practices.
- Technical documentation: Writing and reviewing operational procedures (SOPs), update reports, and change summaries.
- Major incident management: Handling high-severity tickets, including service requests and service restoration.
- Client relations: Understanding client needs and conducting proof-of-concepts (POCs) or demonstrations for new solutions.
- Business support: Assisting internal teams based on organizational needs.
Required profile :
L2 Technical Support Engineer to strengthen its team dedicated to managing Microsoft 365 and Azure infrastructures.
1 to 3 years of practical experience in L2 technical support: an asset (e.g., Microsoft Certified: Azure Administrator Associate, Microsoft 365 Certified: Enterprise Administrator Expert).
- Active Directory: Management of objects and groups, GPOs.
- Azure: AD FS, Azure AD Connect, Azure MFA.
- Microsoft 365: Exchange Server, SharePoint, MS Teams.
- Hybrid environments: Exchange and Office 365.
- PowerShell: Scripting and automation.
- Network: Basic to intermediate knowledge.
- Security: Intermediate security best practices.