Job description

Company culture :

Concentrix is driven by a culture strongly focused on performance and competitiveness, where ambition, challenge and customer orientation are key drivers of success. This dynamic is supported by a collaborative dimension, promoting trust, empowerment and close managerial support. It is also built on a structured organizational culture, ensuring process rigor, reliability and operational efficiency. Finally, a more moderate innovation component fosters adaptability and continuous improvement of practices and services.

Join a team that turns every call into an opportunity! 

Who we are

Concentrix is an international company present in over 70 countries. We are experts in improving customer experience and optimizing business processes, helping companies transform and achieve excellence in an inclusive, collaborative, and innovative environment.

Your mission as a Customer Service Advisor

As a Customer Service Advisor, you will play a key role by:

Meeting customer needs: Ensure quality service by answering questions by phone, email, or chat.
Solving problems: Identify and manage requests or complaints to ensure customer satisfaction.
Building customer loyalty: Offer personalized solutions to strengthen customer trust and loyalty.
Contributing to continuous improvement: Share customer feedback to optimize our services and processes.

The profile of our Game-Changers:

We are looking for talents who:

Perfectly master Spanish, both written and spoken; knowledge of English is a plus.
Have excellent communication skills, are organized, autonomous, and maintain a positive attitude. 
Use digital tools and show natural curiosity to adapt to new technologies. 
Embrace challenges with enthusiasm and have a passion for customer satisfaction. 
Our selection process

Online tests (1h): Once your application is received, you will get an email with an invitation to participate in a series of online tests. These interactive assessments are designed to evaluate your language, technical, and personality skills. A key step to better understand your potential and stand out!

Phone interview: An exploratory conversation with a member of our recruitment team to get to know Concentrix and confirm if your profile is suitable for us.

In-person interview: A more in-depth conversation to validate your skills and align your ambitions with our company culture.

Are you ready to take on the challenge? Join the Concentrix adventure, where innovation and excellence meet! 

What we offer:

At Concentrix, we prioritize valuing our talents. Here are the unique benefits we offer to recognize your contribution:

Attractive compensation with additional bonuses:
Language bonus for our multilingual Game-Changers.
Regularity bonus starting from month 12 and performance bonuses.
Special bonus for Eid al-Adha.
Exceptional social benefits: 
Possibility to work in person or remotely for people living outside of Rabat, Salé, Kénitra, Agadir, Marrakech, Fès, and Meknes.
Advantageous health insurance and additional pension after one year.
Flexible hours with the option of remote work after an integration period.
Free access to our gym.
Secured transport so you can get to your workplace safely and without logistical complications.
Continuous training to develop your skills and acquire new knowledge adapted to the position.
A dynamic work environment:
Themed activities and gifts throughout the year to foster team spirit.