Fondation Arrawaj features a culture primarily shaped by innovation, promoting creativity, agility and experimentation to drive impact and transformation. This orientation is strengthened by a competitive dimension, reflecting a strong focus on performance and results. Collaboration and organizational structure further contribute to the overall balance by supporting teamwork, accountability and structured ways of working. The environment appeals to autonomous, committed profiles who thrive in dynamic and evolving contexts. [+]

Listening and initial complaint processing

• Receive and analyze social complaints.
• Conduct confidential interviews and preliminary investigations.
• Refer to mediation or escalate to pre-litigation.

Pre-litigation management and case follow-up

• Process disciplinary files (head office/network).
• Prepare written responses and requests for additional information.
• Follow procedures for Labor Inspectorates/Employment Tribunals.

Prevention and awareness:

• Participate in listening/disciplinary committees.
• Train managers on conflict management/prevention.
• Ensure compliance with social law (Labor Code).

Reporting and coordination: 

• Produce complaint/pre-litigation tracking charts (resolution KPIs).
• Coordinate with General Management and regional managements.
• Contribute to monitoring social case law.

• Proven experience of 1 to 3 years in a similar role. 


• Proficiency in Social Law (dismissals, social security).


• Proficiency in pre-litigation and social mediation procedures.


• Knowledge of Moroccan labor regulations (CNSS, Inspectorates).


• Active listening, neutrality, and absolute discretion.


• Empathy, diplomacy, and stress resistance.


• Rigor, analytical skills, and interpersonal skills.