Job description

Company culture :

HUIR – International University Hospital of Rabat operates within a predominantly collaborative culture, where people, trust, and teamwork are central to daily practices. The hospital promotes a close and supportive management style focused on empowerment, guidance, and collective commitment. This collaborative foundation is reinforced by a strong innovation dimension, encouraging initiative, experimentation, and continuous improvement. It is supported by structured processes ensuring reliability and efficiency, while competitive dynamics play a clearly secondary role.

Medical Secretaries will be responsible for welcoming and informing patients, managing, entering, and filing information related to patient records.

1. Interpersonal and communication skills:

Reception and orientation:

• Welcome patients and their families, inform and guide them. Identify and assess the needs and expectations of patients and their families.
• Welcome the patient to the department and connect them with their nurse.

Interpersonal communication:

• Communicate with patients, families, medical teams, and different departments.
• Call management: Answer telephone calls and manage requests.

2. Administrative and organizational skills:

• Perform office tasks related to the department's needs.
• Information management:
• Update patient records, enter data, manage files to be archived.
• Verify administrative information concerning the patient.
• Prepare and verify the completeness of patient discharge files.
• Coordination:
• Coordinate activities with other departments (Finance, Imaging, Laboratory, etc.).
• Coordinate with other care and medical-technical services.
• Organization:
• Task planning, priority management.

3. Hospital-specific skills:

• Understanding the patient journey:
• Comprehension of the different stages of a patient's journey.
• Proficiency in IT tools:
• Use of hospital management software (HIS).
• Knowledge of administrative rules:
• Adherence to administrative procedures related to hospitalization.
• Enter data related to the department's activity, maintain activity dashboards.
  

Profile:

- Diploma in Specialized Technician in Business Management
- Experience between 2 and 5 years
- Proficiency in office tools
- Proficiency in reception and communication techniques
- Sense of organization
- Adaptability