Job description

Company culture :

Auto Nejma Maroc S.A. operates within a corporate culture driven by innovation, where agility, openness to new ideas and continuous improvement play a central role. This dynamic is balanced by a strong sense of collaboration, encouraging teamwork, supportive management and employee engagement. The company also relies on a solid organizational culture, ensuring rigor, efficiency and quality execution, while maintaining a clear focus on performance and results. This balance creates a stimulating, structured and collaborative work environment.

As part of the After-Sales Department and reporting to the After-Sales Service Manager, you will contribute to the operational management of the workshop's activity and the optimization of its performance.

Acting as a key support to the After-Sales Manager, you will assist the teams daily in respecting Mercedes-Benz standards, monitoring performance indicators, and continuously improving service quality and customer satisfaction.

Your responsibilities:

• Monitor workshop activity performance indicators and contribute to achieving operational objectives.
• Participate in evaluating team performance and identifying recruitment and skills development needs.
• Support teams in applying internal procedures and standards.
• Ensure the follow-up of budgets related to consumables and fuel.
• Oversee the proper follow-up of ongoing repairs and the smooth running of workshop operations.
• Participate in implementing actions to improve customer satisfaction and experience.
• Contribute to the development of the after-sales business and identify business opportunities.
• Manage operational priorities: emergencies, immobilized vehicles, customer feedback, expert assessments, and courtesy vehicle management.

• Engineering degree in Mechanical Engineering, Industrial Engineering, or equivalent.
• You have at least one year of professional experience, ideally in the automotive or industrial sector.
• You have a good understanding of workshop activities and the challenges related to after-sales service.
• You are recognized for your organizational skills, reactivity, and ability to manage priorities.
• You enjoy fieldwork and interacting with operational teams.
• You have good analytical, communication, and coordination skills.
• You are proficient in office software, especially Excel.
• You have a good level of French.