Ensure the preparation of daily arrivals of clients in terms of room allocation control, equipment and special requests of guests as well as the setting up of room welcomes, and cleanliness. Interact positively with the different hotel services in order to guarantee an exceptional welcome, and to specify the needs of its clients. Welcome and escort clients to their rooms. Collect customer information to improve future stays; establish a quality relationship with the customer, from arrival and throughout their stay, to foster loyalty; provide friendly and courteous service to customers and respond promptly to all requests; be present at all points of sale in the hotel to interact with customers, maintaining impeccable behavior and appearance; personalize customer stays: customer preferences, birthdays; take the initiative to add a personalized experience and seek opportunities to create surprises and memorable moments; handle complaints, ensuring solutions are provided as quickly as possible and liaising with the relevant department; and perform all other tasks as assigned.

Desired Candidate Profile

Qualifications: Associate's degree (or equivalent) in Hotel Management. Minimum 2 years of experience in Guest Relations, Reception, or Customer Service. Excellent presentation and customer service skills. Proficiency in Opera (an asset). Strong communication, organizational, and stress management skills. Team player with attention to detail and a customer-centric approach. Fluency in French and English is required.