Main mission: To ensure the administrative and operational management of training activities by guaranteeing data quality, adherence to processes, and the proper execution of requests received. The Talent & Development Delivery Officer works across all training areas of the organization and contributes to the smooth operation of learning tools. They act as an expert user of Growth Center and Cornerstone and can serve as a point of contact for training managers for activities requiring specific coordination.

Main responsibilities

1. Managing training requests

• Process requests received via the MyHCLine ticketing tool in compliance with established deadlines and procedures.
• Ensure the creation, updating and monitoring of training activities in the dedicated tools.
• To guarantee the quality and completeness of the information transmitted and recorded.
• Follow up on requests until they are closed.
• Respond to requests from stakeholders and provide the necessary support on training-related topics.

2. Campaign management and bulk processing

• Process creation, update or modification files transmitted by training managers.
• Check the conformity and quality of data before its integration into systems.
• Perform the loading and updating operations in the Learning tools.
• To monitor the treatments carried out and any anomalies detected.
• Ensure compliance with the deadlines linked to training campaigns.

3. Coordination with training managers

• To act as a reference point for one or more training managers for activities requiring specific coordination.
• Supporting training managers in the preparation and monitoring of files for creation, updating or bulk modification.
• Ensure the quality and conformity of the information transmitted before its integration into the systems.
• Ensure follow-up on requests and facilitate communication between training managers and the Talent & Development Delivery team.
• Contribute to the proper planning and adherence to deadlines for training campaigns.

4. Administration of Learning Tools

• Ensure the operational management of training in Growth Center and Cornerstone for all training areas.
• Create, modify and maintain sessions, catalogues, courses and training objects in the systems.
• Carry out creation and update operations based on requests received via ITC Line or files transmitted by training managers.
• Ensure the consistency, accuracy and quality of the data recorded in the tools.
• Participate in the resolution of incidents and anomalies related to Learning tools.
• Act as an expert user of Growth Center and support stakeholders on the functionalities of the tool.