YOUR MISSION:

 Reporting to the Digital Workplace Department, you will collaborate closely with the Service Delivery Manager and the architect.

DWP, the cybersecurity teams, the Project Office, and our industry partners.

Your responsibilities cover four main pillars:

1. Technical management of the M365 platform:

• Governance of the M365 environment (Exchange Online, SharePoint, Teams, OneDrive, Entra ID)

• Lifecycle management: identities, groups, licenses, external shares

• Monitoring and continuous improvement of service quality (via Nexthink Infinity, Microsoft Analytics,

Graph/PowerShell logs, etc.)

• Integration of generative AI solutions (Microsoft Copilot, RAG with Graph API or Azure OpenAI) to

improve usability

• Standardization and optimization of usability: site templates, Teams templates, retention policies, etc.

• Definition and maintenance of Group M365 standards (use cases, configurations, technical patterns).

• Proactive reduction of functional and technical fragmentation.

• Active contribution to decisions regarding the balance between local needs and Group models.

• Value-driven management & indicators

o Monitoring the actual adoption of collaborative and AI practices. Contribution to indicators:

▪ user experience quality (Nexthink), service adoption,

▪ operational efficiency, reduction of pain points.

o Participation in a value-driven management approach, not solely based on technology.

2. Industrialization & Automation:

• Development of advanced PowerShell scripts to automate recurring operations

• Use of Microsoft Graph API, Logic Apps, and Power Automate to orchestrate intelligent workflows

• Industrialization of technical tasks (provisioning, cleanup, reporting, deprovisioning)

• Contribution to CI/CD pipelines for M365 artifacts (runbooks, Logic App flows, Power

Platform connectors)

• Integration with ServiceNow (ITSM process automation): runbooks, service catalogs

• Leveraging Nexthink data (collaborative use, user experience quality) to drive the

improvement roadmap

3. Operations Support & Managed Service Provider Relationship Management:

DWP – M365 Tech Lead – Job Description

• Contribution to operational governance: participation in committees (run, security, project)

• Management of offshore activities (level 2/3 support, task delegation)

• Analysis of major incidents, remediation plans, and post-mortem reviews

• Production and updating of KPIs / Service SLAs and performance dashboards

4. Cross-functional technical expertise & technology monitoring:

• Expert advisor on Smart Collaboration technologies

• Analysis of technical risks related to security/GDPR/compliance projects

• Participation in architectural choices, definition of technical patterns

• Continuous monitoring of M365 innovations (evolution and new services)

5. Industrialization, automation & MANHATTAN program:

• Contribution to the OVERLORD/MANHATTAN Automation Hub:

o automation of user journeys (onboarding, lifecycle, provisioning),

o orchestration via Graph API, Logic Apps, Power Automate, Azure Functions,

o strong integration with ServiceNow (catalog, runbooks, ITSM automation).

• “Automation by design” approach for new M365 services.

6. Transformation of uses:

• Deployment and integration of generative AI solutions as a tool for transforming daily work.

• Contribution to Reinvent/Adopt use cases (task automation, decision support, knowledge

access).

• Collaboration with the security, data, and AI Factory teams on controlled use cases.

DWP – Tech Lead M365 – Job Description

Required Technical Skills

• Ability to challenge the existing system and propose simplifications.

• Product/service platform culture.

• Ability to work in a transformation context, with discipline and prioritization.

• Comfort in complex, multi-stakeholder, multi-country environments.

Skills:

Microsoft 365 environment; Expertise in Exchange Online, SharePoint, Teams, OneDrive, Entra ID;

Scripting and DevOps

; Automation;

Observability

; ITSM;

Security and compliance.

Desired profile:

Advanced PowerShell, Microsoft Graph API, Logic Apps, Power Automate;

Runbook design, deployment of automated workflows;

Nexthink Infinity, Power BI, Microsoft monitoring tools;

Knowledge of ServiceNow workflows (integration, automation);

RBAC, MFA, DLP, classification, audit, Zero Trust;

Professional English (reading, writing, speaking) essential.

Beyond technical expertise, we are looking for someone capable of leading a transformation,

industrialization, and automation trajectory, and actively contributing to the modernization of

the Group's IT and collaborative practices.

• Higher education (Master's degree or equivalent) in computer science

• Proven experience in the administration and evolution of the Microsoft 365 platform in a

complex environment

• Strong organizational skills, rigor, and ability to work in a cross-functional team (offshore/onshore)

• Essential developer background (scripting, APIs, CI/CD)

• Curiosity, autonomy, analytical skills, and proactive approach

• Strong interest in staying up-to-date with technological advancements (Cloud, generative AI, automation)

Additional qualifications that will make a difference

: • Experience integrating or using Microsoft Copilot, Syntex, or Azure AI services

• Proficiency with Nexthink Infinity for managing user experience

• Knowledge of ServiceNow (ITSM, automation, catalog management)

• Active participation in large-scale industrialization or migration projects

Desired Candidate Profile