Job description

Company culture :

Marketing Call Center is built around a predominantly cooperative culture, where people, trust and teamwork guide daily operations. The company favors a close management style focused on support, empowerment and strong human relationships. This collaborative foundation is complemented by an innovative mindset that stimulates creativity and initiative, alongside a performance-driven approach based on clear objectives. Structured organizational practices further contribute to operational efficiency and reliability.

We are looking for passionate talents to strengthen our teams and offer an exceptional experience to our international clients.

- As a Spanish-speaking customer service representative, you will be the main point of contact for our Spanish clients, exclusively in writing.

- Written multi-channel management: respond to customer requests via chat (instant) and email.

- Ticket processing: analyze, classify, and resolve incident or complaint tickets in our CRM tool.

- File tracking: ensure follow-up of complex cases until their complete resolution.

- Writing quality: Ensure a clear, empathetic, error-free, and personalized response according to the company's standards.

- Compliance with deadlines: Process requests within the established deadlines (SLA) while maintaining a high level of customer satisfaction.