The core task of the IT Coworker is to ensure uninterrupted and efficient service be provided to the users and coworkers.

• Ensure all IKEA IT applications / IKEA Business Tools in the store functioning well
• Support IKEA coworker’s application like Navision , SMGF, DOMS, POS, PTAG,etc related issues.
• Interact with business super users and get feed back/ requirements to improve application performance.
• Maintain and Monitor all application tools.
• Monitor daily backups of Application and SQL Databases. Troubleshooting and making sure to check if any failure of backups.
• Monitoring and registering all the application related support for audit purposes in Support/ Helpdesk.
• Perform preventive maintenance and routine monitoring to include creation and follow-up of applications
• Take necessary decisions and actions to solve issues, as well as prioritize issues according to business needs, and know when and how to escalate an issue in the support chain
• Documentation of all process and procedure.
• Preparing business case for proposed solutions.

Skills

• Upto 3 years’ experience in a similar role.
• IT Related Bachelor Degree or computer diploma / certificate. 
• Communication skills should be very clear in both written and spoken.
• Strong identification with the IKEA culture and values
• High interest in home furnishings, people´s life at home and the IKEA range
• Understand Computers ,Network and Hardware fundamentals.
• Excellent troubleshooting and problem-solving skills
• Operational and procedural knowledge of Navision, DOMS,SMGF and Ecommerce
• Understanding of User experience and User Journey.
• Knowledge of troubleshooting different IKEA Business Tools
• Experience of working in a customer-focused service industry
• Up to date knowledge of market trends on different applications which support IKEA Business.
• Able to handle simultaneous issues during peak times and capabilities to resolve them on time.