Operations Supervisor

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Purpose of the Job

Monitoring Express and domestic operation to ensure effective and efficient work flow in line with the standards procedures and policies





Job Description

  • Oversee and motivate a team of operations personnel to achieve departmental goals.

  • Provide coaching, mentorship, and performance reviews for direct reports.

  • Ensure adherence to safe work practices within the team.

  • Manage team schedules and staffing levels for optimal efficiency.

  • Manage company vehicles and ensure optimal use.

  • Track and optimize routes for delivery personnel.

  • Oversee cash handling procedures and ensure compliance.

  • Handle issues related to cash on delivery (COD) transactions.



  • Facilitate clear communication both internally and externally.

  • Collaborate effectively with various departments to ensure smooth operations.

  • Performance Management and Analysis:

  • Monitor team performance and identify areas for improvement.

  • Develop and implement strategies to optimize operational efficiency.

  • Analyze performance data and identify potential risks or losses.

  • Prepare and track performance reports.



  • Ensure timely responses to customer inquiries and complaints.

  • Work collaboratively with customer service teams to resolve issues effectively.



  • Implement and enforce established operational standards and procedures.

  • Monitor team activities to ensure adherence to company policies and regulations.

  • Manage resources effectively, including personnel, equipment, and technology




Job Responsibilities - Experience and Education

  • Bachelor's degree in Business Administration, Operations Management, Logistics, or a related field (preferred)

  • Minimum of 5 years of experience in a supervisory or leadership role within an operations environment

  • Demonstrated experience in managing and motivating a team

  • Experience in implementing and enforcing operational standards and procedures




Leadership Behaviors
Building Outstanding Teams
Setting a clear direction
Simplification
Collaborate & break silos
Execution & Accountability
Growth mindset
Innovation
Inclusion
External focus


Skills
Adaptability
Data Analysis
Communication Skills
Crisis Management
Problem Solving
Teamwork
Decision Making
Delegation And Direction



Post date: Today
Publisher: Bayt
Post date: Today
Publisher: Bayt