Store Supervisor - Kids Morocco Mall

PURPOSE & IMPACT ON ORGANIZATION:



You contribute to the store profitability by:




  • Meeting or exceeding sales and KPI (key performance indicator) targets for a defined area within the store

  • Leading team members and coach them on an excellent consumer experience

  • Assuming leadership responsibilities in the absence of the Store Manager

  • Role model a culture of consumer centricity within the store

KEY RESPONSIBILITIES:




  • Actively connect and engage with consumers entering the store

  • Drive the store KPI's and contribute to store sales

  • Responsible for improving and coaching on the consumer experience by executing the CONNECT-ENGAGE-INSPIRE service standards

  • Be a Brand advocate, consistently exhibiting the 3 Cs (Confidence, Collaboration and Creativity)

  • Coach store team on Seasonal product and Brand knowledge effectively during consumer interactions

  • Train and coach store team on product features and benefits, and unique selling points clearly to address consumer needs

  • Role model how to connect our consumers to relevant digital and omnichannel tools to provide a seamless shopping experience for our consumers

  • Train the store team on all omnichannel related sales tools

  • Train and coach the store team on the digital consumer journey in the store

  • Manage merchandise delivery processing on the same day it arrives

  • Keep an organized stockroom and direct sales floor replenishment to ensure your assigned area’s and/or the entire store’s complete product offer is immediately available and easily accessible to customers on  a consistent basis

  • Execute all applicable loss prevention procedures

  • Maintain a safe and productive shopping and working environment

  • Ensure all Omni channel operations are being managed with excellence

  • Takes ownership of Store KPIs and ensures team are aware of KPIs and how they contribute

  • Actively maximizing sales and minimizing loss

  • Keeps an up-to-date awareness of our competitors

  • Implements improvements to operations and processes contributing to the performance of the store                                         

  • Ensure all Omni channel services are managed with operational excellence

  • Collaborate productively and respectfully with team members

  • Communicates a desire for ongoing learning and welcomes all available opportunities to increase own and store performance

  • Seek coaching and learning opportunities to continually improve your performance

  • Complete all applicable training programs and effectively apply the learning on the job

  • Always work with a team-first mindset, fully respecting all colleagues and actively contribute to making your workplace an inclusive and welcoming environment for all.

  • Allocates resources and organizes processes within assigned area of responsibility to drive efficiency and productivity in a variety of situations

  • Support the recruitment, onboarding and training of store team members

  • Motivates and inspires individuals within area of responsibility to maximize and drive a performance culture

  • Share best practices to drive the overall store team performance     

  • Ensure all HR policies and procedures are adhered to

  • Create a high-performance culture by setting clear expectations, analyzing performance and giving appropriate and prompt feedback, including actively managing poor performance

KEY RELATIONSHIPS:




  • Customers

  • Peers and Supervisor

MINIMUM QUALIFICATIONS:




  • Minimum 12 month’s work experience in a sports and/or fashion customer- and commercial-focused retail environment

  • Advanced selling experience and comprehensive product, retail and industry understanding

  • Experience of supervising team members

  • Intermediate numeracy and literacy and advanced verbal communication skills

Post date: Today
Publisher: Bayt
Post date: Today
Publisher: Bayt