At Eastvantage, we're not just offering jobs we're crafting dynamic careers with purpose. Guided by our vision to be the premier managed services partner to businesses worldwide and our mission to create meaningful work relationships across the globe, we're looking for a Head of Learning & Development who shares our passion for growth and innovation. You'll join a team that values impact, knowledge, and continuous development, where every role is designed to inspire and foster personal and professional growth with our global presence that spans the Philippines, India, Bulgaria, Vietnam, and Morocco, we've established ourselves as a leader in business solutions. Over the past decade, we've grown from a small, dedicated team to a thriving community of over 1,200 professionals, each contributing to a culture of collaboration, innovation, and excellence. At Eastvantage, you won't just leadyou'll help shape the future of global business.

• Job Title: Manager Site Operations
• Reports to: Head of Operations
• ExperienceLevel:10+years
• Languages Required: Fluent in French and English (Bilingual proficiency in Dutch and French is a plus)
• Location: Morocco Tangier
• Job Type: Full-time, Permanent
  
  
  

Job Overview:

We are seeking an experienced and dynamic Manager of Site Operations to lead our outsourcing operations in Tangier, Morocco. The ideal candidate will have a strong background in the BPO industry with over 10 years of experience, demonstrating exceptional leadership skills, strategic decision-making, and an in-depth understanding of operational excellence. This role requires fluency in English and Dutch, with bilingual proficiency in Dutch and French being a significant advantage.

As the Manager of Site Operations, you will be responsible for overseeing all site activities, ensuring the delivery of top-tier service, optimizing operational efficiency, and driving client satisfaction. Your leadership will play a crucial role in developing and executing strategies to meet performance goals, fostering a positive work culture, and ensuring alignment with organizational objectives.

Key Responsibilities:

• Leadership & Team Management: Lead, mentor, and manage teams to ensure smooth day-to-day operations and continuous development of personnel.
• Operational Excellence: Develop and implement strategies to optimize operational efficiency, enhance performance metrics, and ensure quality service delivery.
• Client Relationship Management: Serve as the primary point of contact for clients, maintaining strong relationships and ensuring service levels meet or exceed expectations.
• Performance Monitoring: Oversee key performance indicators (KPIs), making data-driven decisions to ensure consistent results and adherence to SLAs.
• Strategic Planning: Collaborate with senior management to create long-term strategic plans, identifying growth opportunities and areas for improvement.
• Process Improvement: Continuously evaluate and improve internal processes and workflows to boost productivity and service quality.
• Budget & Resource Management: Manage site budgets, resources, and workforce planning to ensure cost-efficiency and compliance with financial targets.
• Compliance & Risk Management: Ensure that all operations comply with industry regulations, company policies, and client expectations, addressing any potential risks.
• Training & Development: Identify training needs, facilitate professional development programs, and promote a culture of continuous improvement.
• Reporting: Provide regular reports on operational performance, client satisfaction, and site activities to senior leadership.
  
  
  

Qualifications & Experience:

• Experience: Minimum of 10 years of leadership experience in the BPO/outsourcing industry.
• Language Skills: Fluent in French and English (Bilingual proficiency in Dutch and French is a plus)
• Industry Knowledge: Deep understanding of BPO industry trends, best practices, and the competitive landscape.
• Leadership Abilities: Proven ability to lead large teams, drive operational performance, and foster a collaborative work environment.
• Strategic Thinker: Strong analytical skills with a strategic mindset, capable of making decisions that drive business success.
• Client-Focused: Exceptional client management skills, with a focus on building and maintaining long-lasting relationships.
• Operational Expertise: Experience in process improvement, workflow management, and performance optimization in an outsourcing environment.
• Problem-Solving: Proactive in identifying challenges and implementing innovative solutions to overcome them.
• Communication Skills: Excellent written and verbal communication skills, with the ability to present ideas clearly and effectively to both internal teams and external clients.