Foundever is defined by a culture strongly driven by innovation, where creativity, agility and experimentation play a central role in daily operations. This focus is closely balanced by a collaborative culture that emphasizes teamwork, trust and a supportive, people-oriented management style. A competitive dimension reinforces performance expectations and results orientation, while a more moderate organizational component provides structure and reliability. The environment is well suited to curious, committed profiles who thrive in dynamic and evolving settings. [+]

We are hiring Customer Advisors for inbound call handling with commercial upselling, dedicated to supporting clients throughout their moving process, as well as for service retention and renewal.
Your mission:
Provide personalized support to clients during their move, ensure service continuity, and develop customer value through appropriate loyalty and sales actions.

As an Advisor, you will be responsible for:

Handling and processing inbound calls related to moving requests,

Actively listening to clients, analyzing their situation, and assisting them at each stage of the process,

Ensuring contract updates and service continuity during address changes,

Implementing retention actions to limit cancellations,

Proposing renewal offers and complementary services tailored to expressed needs,

Making relevant commercial upselling as part of a consulting approach,

Applying internal procedures and using dedicated professional tools,

Reporting any useful information to improve service quality,

Meeting and exceeding qualitative and quantitative objectives (satisfaction, loyalty).

We are looking for motivated and attentive candidates who have:

- A high school diploma (Bac) or higher level of education,
- An excellent command of French, both spoken and written,
- A strong sense of customer service and a commercial mindset,
- Good computer skills,
- Punctuality, reliability, and a sense of commitment.

At Foundever, we value your skills and investment with:

- Attractive compensation (fixed salary + performance bonuses + sales bonuses),
- A permanent contract (CDI) from the first day of training,
- 100% paid training to give you the best start,
- Comprehensive social benefits: health insurance, social contributions,
- A friendly work environment with a relaxation area (social club, activities, gift vouchers, lottery, board games, table football),
- Transport provided for your convenience,

Working hours

8:00 AM - 8:00 PM