Job :
Key Responsibilities:
Lead, coach, and support a team of inbound call agents
Ensure high-quality customer service and adherence to KPIs
Monitor call performance, attendance, and productivity
Handle escalated customer issues professionally
Conduct regular training, feedback, and performance evaluations
Ensure compliance with company policies and U.S. market standards
Required profile :
Requirements:
Proven experience as a Team Leader or Supervisor in a call center
Strong knowledge of inbound call operations
Excellent English communication skills (spoken & written)
Experience with U.S. customers is a must
Leadership, problem-solving, and coaching skills
Ability to work with performance targets and reports
We Offer:
Competitive salary
Career growth opportunities
Supportive and dynamic work environment
Strong knowledge of CRM systems and KPIs