Eca Assurances is characterized by a culture strongly focused on performance and competitiveness, where ambition, challenge and customer orientation are key drivers of success. This dynamic is complemented by a collaborative dimension, promoting trust, empowerment and close managerial support. The company also integrates a more moderate innovation component, encouraging initiative and adaptability. Finally, a less dominant organizational dimension provides a structuring framework to support efficiency. [+]

Join our dynamic call center based in Casablanca. As a Customer Service Representative (H/F), your role will be essential in managing incoming calls and maintaining first-class customer relationships.

Your main goal will be to ensure a positive and efficient customer experience, responding professionally and courteously to every request. You will actively contribute to the satisfaction and loyalty of our customers.

Your responsibilities will include:

• Receiving and processing incoming calls with diligence and professionalism.


• Providing accurate and complete information to customers.


• Managing customer requests, complaints, and specific needs.


• Meticulously recording interactions in our CRM system.


• Collaborating with internal teams to resolve complex customer issues.


• Participating in the continuous improvement of customer service processes.

To excel in this role, a Bac +2 level of education is required. Training in call center, commercial, sales, or export professions would be a major asset.

Professional experience of 1 to 3 years in a similar role within a call center is desired. This experience will allow you to quickly understand our challenges and develop skills in our tools and procedures.

Key skills for success include:

• Excellent oral and written communication skills in French.


• A keen sense of listening and empathy.


• High level of rigor and organizational skills.


• Responsiveness and ability to manage pressure.


• Proficiency in basic computer tools and ease with call center software.


• A team spirit and a positive attitude are essential.

If you see yourself in this description and wish to evolve in a stimulating environment, do not wait any longer to apply!