Concentrix is driven by a culture strongly focused on performance and competitiveness, where ambition, challenge and customer orientation are key drivers of success. This dynamic is supported by a collaborative dimension, promoting trust, empowerment and close managerial support. It is also built on a structured organizational culture, ensuring process rigor, reliability and operational efficiency. Finally, a more moderate innovation component fosters adaptability and continuous improvement of practices and services. [+]

Job Description

Join a team that turns every call into an opportunity!

Who are we?

Concentrix is an international company present in over 70 countries. We excel in improving customer experience and optimizing business processes, helping companies transform and achieve excellence in an inclusive, collaborative, and innovative environment.

Your mission as a Customer Service Advisor

As a Customer Service Advisor, you will play a key role by:

Meeting customer needs: Ensure quality service by answering questions via phone, email, or chat.
Resolving problems: Identify and handle requests or complaints to ensure customer satisfaction.
Building customer loyalty: Provide personalized solutions to build customer trust and loyalty.
Contributing to continuous improvement: Share customer feedback to optimize our services and processes.

The profile of our Game-Changers:

We are looking for talents who:

Perfectly master French, both written and spoken.
Have excellent communication skills, are organized, independent, and have a positive attitude.
Are proficient with digital tools and show natural curiosity to adopt new technologies.
Take on challenges with enthusiasm and are passionate about customer satisfaction.
Our recruitment process

1- Online tests (1h): Once your application is received, you will get an email inviting you to take a series of online tests. These interactive assessments are designed to highlight your language, technical, and personality skills. A key step to better understand your potential and help you stand out!

2- Phone conversation: An exploratory chat with a member of our recruitment team to discover Concentrix and confirm your profile is a good fit.

3- In-person interview: An in-depth discussion to validate your skills and align your ambitions with our culture.

Ready to take on the challenge? Join the Concentrix adventure, where innovation and excellence meet!

What we offer you:

At Concentrix, we make valuing our talent a priority. Here are the unique benefits we offer to recognize your contribution:

Attractive pay with additional bonuses:

Language bonus dedicated to our multilingual Game-Changers.
Regularity bonus starting from 12 months and motivating performance bonuses.
Special Eid al-Adha bonus.
Exceptional social benefits:

Advantageous health insurance and complementary retirement plan after one year.
Flexible hours with the possibility of remote work after an integration period.
Free access to our gym.
Transportation provided, allowing you to get to your workplace safely and without logistical constraints.
Continuous training to develop your skills and acquire new knowledge adapted to the role.

A dynamic work environment:

Themed events and gifts throughout the year to strengthen team spirit.