Company culture :
PwC operates within a highly structured and process-driven culture, where rigor, reliability and quality standards are central to performance. This framework is closely balanced by an equally strong collaborative dimension, promoting trust, teamwork and a supportive, people-focused leadership style. A measured competitive mindset reinforces results orientation and market reputation, while innovation remains present but more controlled and secondary. [+]
Job :
The onboarding process for new clients is a key part of the firm's activity. This process consists of different stages of a workflow, starting with the creation of an opportunity in the CRM, going through the various Risk modules, before ending with the creation of charge codes, all within a single digital tool: Salesforce.
We want to hire four new employees to professionalize onboarding and to support the firm's engagement teams.
Your role will be to implement onboarding on an operational level, working closely with the engagement teams and coordinated by the firm's Salesforce "super users".
What you can expect from the role:
Do you want to contribute to flagship projects in a dynamic and international environment?
Within the Acceleration Center TLS, working closely with the engagement teams, you will be responsible for, among other things:
• Gathering information for the onboarding of new clients in the various Salesforce modules,
• Launching the various processes in these modules,
• Monitoring processes and answering stakeholders' questions in coordination with the engagement teams.
• Working with the project team to make Salesforce processes even more efficient.
Required profile :
Ideally, you have a Master's degree (Bac+5) and/or you have a successful first experience in a similar role.
Your qualities include:
• Organization/project management: ability to plan and anticipate
• Interpersonal skills, customer service orientation towards our teams (support, training)
• Team spirit: collective workload sharing / solidarity
• Quality written and oral communication: precision and rigor
• Proficiency / aptitude and curiosity for information systems and data processing/visualization tools
• Knowledge of Salesforce is a plus
• A very good level of French and English