Responsibilities

• Identify customer needs and meet them through products and/or service offers;


• Develop and maintain lasting relationships with customers and prospects by anticipating and meeting their needs for services and products;


• Provide consistently high-quality after-sales service that customers will remember with satisfaction;


• Achieve individual sales, revenue, and customer satisfaction targets;


• Handle customer feedback and complaints in accordance with established standards;


• Use available tools such as After-Sales IT systems (EBP, Elsa Pro, DISS, ETKA, Plan Numérique, Lecteur de clés, PPSO, Service CAM, Service Online, etc.);


• Submit activity reports as defined to the After-Sales Manager;


• Follow up on open repair orders and invoicing after work is completed.

Daily Operations

• Prepare the customer's service appointment (availability of spare parts, workshop resources, technical information, service history, etc.);


• Receive the customer according to current standards;


• Confirm the work to be done with the customer and issue the repair order;


• Update the customer database (Address, email, phone number, etc.);


• Follow up on ongoing repairs with workshop colleagues;


• Coordinate with the customer on the progress of maintenance and/or repair work;


• Prepare the vehicle for delivery to the customer;


• Explain to the customer the work performed (labor and spare parts);


• Invoice the repair order;


• Deliver the vehicle to the customer.

• Diploma as a Specialized Technician in Automotive (BAC+2). 


• Knowledge of mechanics, automotive diagnostics


• At least 1 year of experience in the automotive sector.