Econocom Morocco operates within a culture primarily focused on collaboration, placing people, trust and quality relationships at the core of its operations. A close management approach encourages guidance, empowerment and skills development within cohesive teams. This dynamic is reinforced by a competitive dimension, supporting ambition, performance and results orientation. It is also grounded in a structured organizational culture ensuring process rigor and reliability, while integrating an innovation component that promotes adaptability and initiative. [+]

Your main tasks as a Service Desk Employee:

• Solving technical problems for customers.


• Processing user requests (calls + emails).


• Maintaining dialogue between different support levels.


• Contributing to the continuous improvement of service delivery and respecting the contractual commitments and security rules of the group.

Profile sought:

• Education level: MBO 4 in IT / Networks.


• Level of professional experience: experience in a similar role is highly desirable.

Qualities:

• Customer focus


• Service orientation


• Autonomy


• Ability to handle stress.

Technical skills:

• General skills in customer relationship management.


• Ability to detect, process, and resolve Level 1 technical incidents.


• Windows 8 & 10


• MS Office suite


• Outlook