Foundever is defined by a culture strongly driven by innovation, where creativity, agility and experimentation play a central role in daily operations. This focus is closely balanced by a collaborative culture that emphasizes teamwork, trust and a supportive, people-oriented management style. A competitive dimension reinforces performance expectations and results orientation, while a more moderate organizational component provides structure and reliability. The environment is well suited to curious, committed profiles who thrive in dynamic and evolving settings. [+]

Join our dynamic team within a major player in the car rental sector! We are looking for a French-Speaking / Bilingual Customer Service Representative for our call center located in Rabat. This is an opportunity to use your service-oriented attitude and communication skills to ensure our customers' satisfaction.

Your role will be central to supporting our customers, offering them a smooth and positive experience with every interaction. You will be the face and voice of our company, ensuring personalized and efficient support.

Your main tasks will include:

• Answering phone calls and handling customer requests professionally.


• 
  Making reservations and managing modifications or cancellations.


• Offering additional services (insurance, car categories, options) in line with commercial guidelines.


• Providing accurate information about our services and offers.


• Resolving disputes and handling complaints according to our procedures.


• Contributing to the continuous improvement of service quality.

You will interact daily with a diverse clientele, requiring great adaptability and active listening skills.

You have a High School Diploma. Training in call center professions would be a plus.

No experience or experience in a similar role would be desirable, ideally in customer service or a call center.

• Excellent command of the French language, both spoken and written.


• Strong commercial sense.


• English language skills are a major asset (bilingual is appreciated).


• Strong listening and empathy skills.


• Excellent interpersonal skills and customer service focus.


• Rigor, organization, and responsiveness.


• Ability to handle stress and complex situations.


• Comfort with computer tools and reservation systems.

If you see yourself in this profile and the idea of joining a growing company motivates you, don't wait!