The Assembly and After-Sales Service Technician's main mission is to assemble machines and provide after-sales service for these machines using original spare parts.

Description of various activities and responsibilities

Specifically, their missions and responsibilities include:

• Understanding the specific needs and constraints of the profession;
• Ensuring the assembly of machines such as cranes, aerial platforms, grab loaders, or others on trucks or other vehicles;
• Providing after-sales service for these machines at the workshop or at the client's site in Morocco or abroad;
• Welcoming clients to the workshop for after-sales service interventions;
• Assisting clients by phone or any other remote tool in case of breakdown or request for information;
• Monitoring and encouraging clients to carry out mandatory contractual maintenance operations at the workshop: calling them, scheduling interventions;
• Registering machines in the PALFINGER PALDESK system: warranty start;
• Registering warranty requests in the PALFINGER PALDESK system;
• Tracking warranty requests;
• Receiving and inspecting new machines as well as any purchased parts;
• Ensuring compliance with internal procedures in a continuous improvement quality approach;

Necessary skills, knowledge, and abilities

• In-depth knowledge of the group's trades and activities;
• Knowledge of hydraulics, electricity, electronics, and mechanics;
• Methodical and organized approach;
• Good interpersonal skills;
• Autonomy;
• Teamwork;
• Adaptability;
• Listening skills and ability to convince;
• Responsiveness;
• Rigor / Reliability;
• Ability to use computer tools and software;

Transversal skills

• An open and curious mind with good communication skills;
• Rigor and organizational skills;
• Ability to synthesize and analyze;
• Initiative;
• Observational skills;
• Written and oral communication skills;
• Constant availability;