Company culture :

DXC – CDG stands out for a culture strongly focused on performance and competitiveness, where ambition, challenge and customer orientation shape priorities. This dynamic is balanced by a collaborative culture, fostering trust, empowerment and close managerial support. It also integrates an innovation dimension, encouraging initiative, adaptability and experimentation. Finally, a well-established organizational culture provides structure, ensuring process rigor, reliability and operational efficiency. [+]

Job : The responsibilities of the N3/Delivery Leads (DL) are as follows:

• Is the Service Manager for the concerned domain:
  

                      o Analyzes major trends in incidents and implements corrective actions & continuous improvement, monitors and manages major incidents.

                      o Drives the analysis of problems and the update and improvement of procedures.

                      o Responds within deadlines to service line requests (e.g., Root Cause Analysis).

                      o Owns and manages the service levels of their domain.

                      o Implements relevant performance indicators for their domain's activity.

                      o Ensures the production and analysis of the dashboard, capacity planning, and improvement plans.

• Is the technical manager for the domain to which they have been appointed:
  

                      o Owns the technical documentation and related processes for their domain.

                      o Is responsible for operations, service levels, and reporting.

                      Interacts with other 'Delivery Leads and Referents' on additional technical needs of the account or community of 'Delivery Leads': sharing methods, procedures, impacting events, etc.

• Has a coordination role within the area of expertise they represent:
  

                      o Identifies with the team manager the technical resources needed to carry out projects and change management activities in their domain.

                      o Identifies and implements the industrialization plan for their activity.

                      o Is responsible for resolving customer escalations and in particular for identifying the necessary technical resources in their domain.

• Collaborates with other Delivery Leads on the account:
  

                      o If the service or issues encountered concern multiple domains, they rely on the DLs and SDM support to find a solution.




Required profile :

Education Level: Master's degree (Bac+5) or higher in Computer Networks and Systems.

Professional Experience Level:

8 years of experience in Unix Systems and Storage.

Technical Skills:

• Expertise: Middleware: WAS/WAS ND, Tomcat, JBOSS, Weblogic.
  


• Expertise: Storage: NETAPP, DELL, IBM, IBM DS, SAN, NAS, SAN Tools.
  


• Full Expertise: Servers and Systems: Linux, AIX, Solaris, AIX, HPUX.
  


• Full Mastery: Data Connections: IDE, SCSI, SATA, FC.
  


• Mastery: Backup: Veeam, COmmVault, Veritas, Tivoli Storage Management, Data Protector, Backup Exec, ArcServ.
  


• Mastery: LAN and WAN Networks: OSI, TCP/IP, DHCP, DNS, Ethernet, NAT.
  


• Supervision and Performance: NAGIOS, CACTI, HPOM, CA NSM, Tivoli.
  


• LAN and WAN Networks: OSI, TCP/IP, DHCP, DNS, Ethernet, NAT.
  


• Shell Scripting.
  


• Others: VMware, Oracle, Disaster Recovery environment.
  

Functional Skills:

• Knowledge of Excel and PowerPoint for reporting.
  


• Good interpersonal skills and strong written and oral communication abilities.
  


• Rigorous, tenacious, persistent, and able to take initiative.
  


• Autonomous, able to manage priorities, time, and work independently.
  


• Adherence to internal processes and client-specific procedures.
  


• Compliance with company etiquette and internal regulations.
  


• Ability to work in a team.
  

Certifications:

• Technical certifications: Netapp, Websphere WAS, Redhat, AIX, Storage, etc.
  


• ITIL Certification.
  

Work Schedule: 24/7 Shift.

Very good level of French and English.