Concentrix is driven by a culture strongly focused on performance and competitiveness, where ambition, challenge and customer orientation are key drivers of success. This dynamic is supported by a collaborative dimension, promoting trust, empowerment and close managerial support. It is also built on a structured organizational culture, ensuring process rigor, reliability and operational efficiency. Finally, a more moderate innovation component fosters adaptability and continuous improvement of practices and services. [+]

Join a team that turns every call into an opportunity! ????

Who are we?

Concentrix is an international company present in over 70 countries. We excel at improving customer experience and optimizing business processes, helping companies transform and achieve excellence in an inclusive, collaborative, and innovative environment.

Your mission as a Technical Customer Advisor

As a Technical Customer Advisor, you will play an essential role by:

Responding to customer requests with precision: Handle incoming calls to answer questions and resolve technical issues, while ensuring thorough follow-up.
Resolving technical problems effectively: Analyze customer needs, identify suitable solutions, and guide users in solving their problems.
Demonstrating advanced technical skills: Use your skills to understand and resolve complex situations, while adopting the tools and technologies provided.

The profile of our Game-Changers:

We are looking for talents who:

Master French and English perfectly, both written and spoken? ????
Have excellent communication skills: Are clear, educational, and patient, with the ability to explain technical solutions in an accessible way. ????
Demonstrate solid technical skills: Have a good understanding of digital tools, technical systems, and a curiosity to quickly learn new technologies. ????
Adopt a structured and proactive approach: Are organized, autonomous, and able to effectively manage priorities, even under pressure. ??
Our recruitment process

1-Online tests (1h): Once your application is received, you will receive an email inviting you to participate in a series of online tests. These interactive assessments are designed to highlight your language, technical, and personality skills. A key step to better understand your potential and make you stand out!

2-Phone exchange: An exploratory conversation with a member of our recruitment team to discover Concentrix and confirm the suitability of your profile.

3-In-person interview: An in-depth discussion to validate your skills and align your ambitions with our culture.

Ready to take on the challenge? Join the Concentrix adventure, where innovation and excellence meet! ????

What we offer you:

At Concentrix, we make valuing our talent a priority. Here are the unique benefits we offer to recognize your contribution:

Attractive compensation with additional bonuses:
Language bonus dedicated to our multilingual Game-Changers.
Regularity bonus starting from the 12th month and motivating performance bonuses.
Special Eid Al Adha bonus.
Exceptional social benefits:
Advantageous health insurance and supplementary pension after one year.
Flexible hours with the possibility of remote work after an integration period.
Free access to our gym.
Transport provided, allowing you to get to your workplace safely and without logistical constraints.
Continuous training to develop your skills and acquire new knowledge adapted to the position.
A dynamic work environment:
Themed events and gifts throughout the year to strengthen team spirit.