Sofrecom Maroc stands out for its strongly collaborative culture, where people, trust and employee well-being are central priorities. A close management approach promotes support, accountability and long-lasting teamwork. This collaborative foundation is complemented by a notable innovation dimension, encouraging initiative, agility and experimentation. Structured processes ensure reliability and operational efficiency, while performance-driven practices play a more supportive and balanced role. [+]

Context and main responsibilities:

Missions:

- Coordinate the migration team and understand activities and issues to provide necessary support and resolution action plans.
- Be the preferred point of contact with Orange France DTSI and collaborate closely with the program manager.
- Monitor activities (e.g., Indicators, Service Quality, issues, fixes, number of customer requests, etc.).
- Ensure the implementation of the roadmap and migration strategy with the program manager.

Main activities:

This is mainly a coordination and management role, involving the following tasks:

- Overall view and monitoring of activities on IaaSv1 and IaaS NG infrastructure (MCO, operations, support, and assistance).
- Organize migration preparation meetings with clients (Migration preparation meetings, migration scheduling, reporting).
- Write concise weekly reports for stakeholders (e.g., program manager, managers).
- Be the preferred SPOC and interact with DTSI teams, especially the program manager in France.
- Co-create relevant performance indicators with the team and stakeholders (e.g., alerting, customer satisfaction, number of tickets processed, in progress, capacity, etc.).
- Gather, consolidate, monitor, and share these indicators regularly (e.g., monthly).
- Monitor and communicate on the organization and events of the 24/7 support and on-call rotations.
- Improve existing processes, propose work methods to increase efficiency, and communicate them (writing processes for projects, clients).
- Co-create the product/services/activities roadmap with the program manager and ensure its monitoring and successful execution.

You will rely on the team's expertise and work closely with the team's technical leader.

Essential Skills:

• Knowledge of the infrastructure domain (Vmware)


• Desirable Skills:


• Organizational (agile) / writing skills


• You have all or part of the transversal skills:


• Good interpersonal skills and ability to work independently


• Ability to communicate and exchange information


• Analytical and synthesis skills


• Daily rigor


• Curiosity


• Results-oriented with a focus on customer satisfaction (quality and deadlines)


• Ability to synthesize and produce reports

With a Master's degree (Bac +5), you have one or more significant experiences of 5 years or more in project management support.

Knowledge of the VMWare environment would be a plus.
Versatility is expected for this position.
Good command of French and English would be appreciated.
English, B1/B2 level:

• Search for solutions and help online based on documentation written in English.

You have significant experience in project management or managing production activities related to networks or IT systems. You have already worked in one of the Orange environments (ideally at Orange France / DTSI).
You are results-oriented and focused on quality of service for the client.

You have technical knowledge in:
- File transfer services and infrastructure
- Network principles and operation

You have professional skills in:
- Project management
- Management of multi-entity activities (internal and external Orange)

You have all or part of the transversal skills:

- Interpersonal skills Autonomy
- Ability to communicate and exchange information
- Analytical and synthesis skills
- Daily rigor, as well as in the application of procedures
- Results-oriented with a focus on customer satisfaction (quality and deadlines)
- Meeting facilitation techniques
- Orange organization
- Operation of the Orange internal network
- Ability to synthesize, produce reports
- Leadership: directing/coordinating, motivating, building team cohesion, developing team spirit and cooperation
- Planning your activities and identifying/analyzing impacts on other projects or activities of the project, team, entity, etc.
- Conflict/technical divergence management: ability to identify problems and propose one or more solutions that satisfy all or part of the concerned parties
- Service-oriented view, not just technical