Fondation Arrawaj features a culture primarily shaped by innovation, promoting creativity, agility and experimentation to drive impact and transformation. This orientation is strengthened by a competitive dimension, reflecting a strong focus on performance and results. Collaboration and organizational structure further contribute to the overall balance by supporting teamwork, accountability and structured ways of working. The environment appeals to autonomous, committed profiles who thrive in dynamic and evolving contexts.

Job Mission: 

• Lead the teams involved in TPE operations, mainly TPE Credit Officers, by supporting them in carrying out activities in compliance with the rules and procedures of the Arrawaj Foundation, and by ensuring the necessary training for their skill development.

Main Activities: 

• Support TPE Credit Officers in their learning, prioritizing intensive field follow-up during prospecting campaigns and client visits for loan analysis.


• Actively contribute to the development and management of the TPE Credit Officer team's portfolio development plan, in close collaboration with the TPE manager, to achieve set objectives.


• Participate in the design of prospecting plans with TPE Credit Officers and ensure rigorous monitoring of commercial actions, ensuring their proper execution and the achievement of expected results.


• Proactively coordinate with the Branch Managers (RGA) and Account Managers (CA) of the concerned branches to optimize prospecting actions, field visits, credit committee organization, and disbursement processes.


• Provide operational support to TPE Credit Officers in managing recoveries, in accordance with established procedures, especially during the startup phase.


• Act as the main liaison between the TPE manager and the field, regularly reporting suggestions for improving products, processes, and procedures, based on field observations and feedback.


• Collaborate with TPE Analysts to identify recurring omissions and errors in files, and propose concrete solutions to improve the quality of analyses and processes.


• Regularly assess the skill level of team members to identify specific needs and propose targeted development actions tailored to each profile.


• Supervise the onboarding of new TPE recruits, providing personalized support and facilitating their adoption of the methods and tools necessary for their success.


• Support Account Managers (CA) and Branch Managers (RGA) in strengthening their skills, particularly in analyzing and decision-making on TPE files.


• Proactively propose improvements to training programs, templates, and any other support or process related to TPE activity, considering field feedback and sector developments.

• Bachelor's degree / Master's degree, graduate of a university or business school.


• Minimum 3 years in field team leadership roles.


• Excellent oral and written communication skills, enabling effective information sharing and smooth coordination with the team and clients.


• Motivating spirit and ability to inspire, support, and guide team members in their development.


• Active listening to the needs of the team and clients, fostering a collaborative and responsive environment.


• Proactive learning attitude and ability to adapt to sector changes.


• Good understanding of formal and informal economic activities in various sectors in Morocco.


• Commercial mindset, focused on customer satisfaction and achieving goals.


• Strong analytical skills to evaluate files, make sound decisions, and propose improvements.