Job Description

Roles & Responsibilities

The consultant will be responsible for:

• Managing service offerings: Datalab, Data descent, Repositories, Platform access, Data & AI services.
• Ensuring follow-up on requests, compliance with SLAs, proactive communication and priority management.
• Continuously improve the user experience: journey, simplicity of requests, visibility on progress.
• Implement satisfaction indicators, user surveys and improvement plans.
• Contribute to the implementation of PETS, Myriade / Colibra and the automation of workflows.
• Contribute to reducing time to market and simplifying processes.
• Produce the KPIs for monitoring: TTM, backlog, SLA compliance, user satisfaction, automation rate.
• Facilitate performance reviews.
• Identify and manage user pain points, productivity gains and automation opportunities.

Desired Candidate Profile

• Bachelor's degree (or equivalent) in computer science.
• 3 to 4 years of experience.
• Senior experience in Service Management or Product Management in a Data / IT context.
• Knowledge of the Data Platform environment (Azure, Databricks) is desirable.
• Proven experience in service offering management, SLA management and continuous improvement.
• Required skills
• Functional areas: Service Management, Product Management, Demand Management, IT Processes, Agile
• Desired technologies: Azure, Databricks, Data Platform, Data Governance
• Soft Skills: Cross-functional leadership, Communication, Customer focus, Analytical mindset, Proactive approach, Ability to build consensus