Job Description

Roles & Responsibilities

JOB SUMMARY

Head Concierge

The Ritz-Carlton Rabat, Dar Es Salam | Rabat, Morocco - Craft Exceptional Experiences at One of Morocco s Finest Luxury Destinations

Nestled within the prestigious Dar Es Salam estate and surrounded by beautifully landscaped gardens, championship golf courses and the cultural richness of Morocco s capital, The Ritz-Carlton Rabat, Dar Es Salam offers a distinctive blend of contemporary luxury and timeless elegance. Renowned for its refined service, exceptional surroundings and commitment to creating unforgettable memories, the hotel stands as one of North Africa s most prestigious hospitality destinations.

As part of The Ritz-Carlton, a brand recognised worldwide for its legendary service and unwavering dedication to personalised guest experiences, this is an opportunity to lead a critical function that sits at the very heart of the luxury guest journey.

We are seeking an accomplished Head Concierge to inspire and lead our Concierge team, ensuring every guest interaction reflects the exceptional standards and genuine care that define The Ritz-Carlton experience.

The Head Concierge is responsible for leading all aspects of the Concierge operation, ensuring guests receive intuitive, personalised and memorable service before, during and after their stay. Acting as a trusted ambassador for both the hotel and destination, you will oversee the delivery of bespoke guest experiences while building strong relationships with local partners, attractions and businesses to enhance every visit

This highly visible leadership role requires a strong operational mindset, a passion for luxury hospitality and the ability to inspire a team to consistently exceed guest expectations. Working closely with Front Office and hotel leadership teams, you will help drive guest satisfaction, loyalty and overall hotel performance

• Lead and develop the Concierge team, fostering a culture of trust, collaboration, accountability and service excellence
• Oversee daily concierge operations, ensuring quality standards are consistently achieved and guest expectations exceeded
• Champion personalised service for all guests, with particular attention to VIPs, repeat visitors and special requests
• Develop and maintain a comprehensive network of local luxury partners, restaurants, cultural attractions and service providers to create exceptional guest experiences
• Ensure the team effectively handles guest enquiries, transportation arrangements, reservations, ticketing and bespoke concierge services
• Monitor guest feedback and service performance, implementing improvements that strengthen guest satisfaction and loyalty
• Support the achievement of departmental and property financial objectives through efficient operations and resource management
• Act as a role model for The Ritz-Carlton Gold Standards, maintaining a visible presence and setting the benchmark for guest relations

You are an inspiring hospitality leader who understands that true luxury lies in anticipation, authenticity and attention to detail. You have a proven ability to build high-performing teams and create service cultures where colleagues feel empowered to deliver extraordinary experiences.

The successful candidate will bring:

• Experience leading Concierge, Guest Services or Front Office operations within a luxury hospitality environment
• A strong understanding of guest engagement, service recovery and personalised luxury experiences
• Exceptional interpersonal, communication and relationship-building skills
• The ability to remain composed, professional and solution-focused in a fast-paced environment
• Commercial awareness and an understanding of how service excellence contributes to business performance
• A passion for coaching, mentoring and developing talent
• Deep appreciation for cultural diversity and the ability to anticipate the unique needs of an international clientele

At Marriott International, we are committed to helping our associates grow personally and professionally. As the world s leading hospitality company, we offer unrivalled opportunities to build a global career while working alongside some of the industry s most talented professionals.

By joining The Ritz-Carlton, you will benefit from:

• Exceptional career development opportunities across Marriott International s global portfolio.
• Industry-leading learning and leadership development programmes.
• A culture built on inclusion, wellbeing and continuous growth.
• The opportunity to represent one of the world s most prestigious luxury hospitality brands.
• The chance to make a meaningful impact through extraordinary guest experiences every day

At The Ritz-Carlton, we believe every interaction matters. As Head Concierge, you will play a defining role in shaping the guest experience, creating personalised journeys and leading a team dedicated to delivering legendary service. If you are passionate about luxury hospitality, inspired by excellence and ready to lead at one of Morocco s most distinguished hotels, we invite you to explore this exceptional opportunity with The Ritz-Carlton Rabat, Dar Es Salam.