Job description

Company culture :

Manpower Agences operates within a highly balanced culture, where collaboration plays a key role in the work environment. The company values close leadership, trust and collective engagement, while placing equal importance on performance and achieving results. This dynamic is supported by a structured organizational approach, promoting rigor, efficiency and quality execution. Openness to innovation further strengthens this balance, supporting adaptability in an evolving market.

Join a dynamic company in the IT sector and contribute to our success as a Bilingual French & English Speaking Advanced Helpdesk Technician. The adventure will take place in the heart of Casablanca. Your role will be essential in resolving technical incidents and maintaining user satisfaction.

The main goal is to provide reactive and effective first-level technical support, ensuring the resolution of problems encountered by users within deadlines and according to company quality standards. You will be a key contact point for technical assistance, actively participating in the continuous improvement of IT services.

Your main tasks will include:

• Manage calls and technical support requests from users in French and English.
• Diagnose and resolve hardware and software incidents.
• Install, configure, and maintain computer equipment and software.
• Document interventions and solutions provided in a knowledge base.
• Escalate complex problems to specialized teams when necessary.
• Participate in user training on tools and best practices.
• Stay updated on technology to propose improvements.
  

A Bac +2 level of education (equivalent to a 2-year associate's degree) is required for this position.

Professional experience of 1 to 3 years in a similar role is sought. Experience in call centers or IT professions will be a major asset.

The ideal candidate has strong technical expertise, particularly in:

• Mastery of diagnosing and resolving IT incidents.
• Excellent oral and written communication skills in French and English.
• Knowledge of operating systems (Windows, macOS) and office environments.
• Skills in ticket management and use of support tools.
• Ability to work under pressure and manage priorities.
• Team spirit and developed customer service skills.

If you recognize yourself in this description and are ready to take on this stimulating challenge, don't hesitate!