Reporting to the Head of Reception, the responsibilities and essential functions of the position include, but are not limited to: Providing consistently professional, friendly and engaging service; Greeting guests while ensuring that all service standards are met; Informing guests about hotel facilities in an effective and helpful manner; Promoting hotel services; Adhering to departmental policies, procedures and service standards; Complying with all security policies; Other duties as assigned.

Desired Candidate Profile

My mastery of the French and English languages ​​(written and spoken)

My mastery of the Arabic language

Ability to manage multiple tasks in a fast-paced and constantly evolving environment

Ability to focus attention on customer needs, remaining calm and courteous at all times

Previous experience in customer service is an asset

Prior experience using a PMS system is an asset

Knowledge of Microsoft Windows applications

Excellent professional presentation

Excellent interpersonal and problem-solving skills

Particularly responsible and reliable

Ability to work effectively under pressure in a fast-paced environment

Ability to work in a team

Diploma in privileged hotel management

Demonstrate flexibility in terms of working hours

Having the ability to manage cash efficiently and accurately