Job description

What You Will Achieve

As a Supply Operations Quality Officer, you will play a critical role in ensuring that Pfizer products are managed, stored, distributed, and controlled in compliance with applicable GMP, GDP, Pfizer Quality Standards, and local regulatory requirements. You will help maintain a robust Quality Management System while protecting patients and customers from product quality risks.

In this role, you will:

• Ensure compliance of Distribution Center operations with GMP/GDP requirements, Pfizer Quality Standards, and local Health Authority regulations.
• Manage and support quality systems including deviations, CAPAs, change controls, risk assessments, training, commitment tracking, and inspection readiness.
• Lead investigations of product quality incidents, distribution complaints, temperature excursions, and other quality events.
• Support batch disposition activities, product returns management, quarantine alerts (QANs), and market actions when required.
• Provide quality oversight of third-party logistics providers, contractors, warehouses, and service providers.
• Participate in internal audits, regulatory inspections, and quality reviews, ensuring timely implementation of corrective and preventive actions.
• Maintain and improve local quality procedures, records, and compliance documentation.
• Monitor quality metrics and identify opportunities for continuous improvement across distribution and quality processes.
• Collaborate with Supply Chain, Regulatory Affairs, Commercial Operations, Global Quality, and external partners to ensure uninterrupted supply of quality products to patients.
• Promote a strong culture of quality, compliance, data integrity, and patient focus throughout the organization.

• Doctor of Pharmacy degree (PharmD or equivalent Pharmacist qualification recognized in Morocco).
• Minimum 4 years of experience within the pharmaceutical industry operating in a GMP and/or GDP regulated environment.
• Practical experience in pharmaceutical quality systems such as deviations, CAPAs, change controls, investigations, risk management, complaints management, or audits.
• Working knowledge of GMP, GDP, and pharmaceutical regulatory requirements.
• Experience working with quality documentation, SOPs, records management, and compliance programs.
• Strong analytical and problem-solving skills with the ability to investigate complex quality issues.
• Demonstrated ability to work cross-functionally and effectively manage multiple priorities.
• Strong written and verbal communication skills in English, French, and Arabic.
• Proficiency in Microsoft Office applications (Excel, PowerPoint, Word).

• Experience as a Responsible Pharmacist, Qualified Person, or Quality Representative in pharmaceutical distribution, manufacturing, or supply chain operations.
• Experience supporting regulatory inspections, customer audits, or corporate quality audits.
• Knowledge of temperature-controlled supply chains and cold-chain product management.
• Experience with electronic Quality Management Systems (eQMS), Veeva Vault, SAP, TrackWise, or similar systems.
• Experience overseeing third-party logistics providers (3PLs) and external service providers.
• Certification or formal training in Quality Risk Management, Root Cause Analysis, Lean, Six Sigma, or Continuous Improvement methodologies.
• Experience managing relabeling, repackaging, market actions, product recalls, or product disposition activities.
• Demonstrated leadership potential, project management experience, and ability to influence stakeholders across multiple functions.
• Passion for quality, patient safety, and continuous improvement.

Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.

To learn more about acceptable and prohibited uses of AI during the recruitment process, please review our candidate AI-use guidelines available on Pfizer Careers.