Job description

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McDonald’s Morocco is built on a cooperative culture that values people, teamwork and mutual support. A close management approach encourages guidance, empowerment and collective commitment. This collaborative foundation is complemented by a strong performance-driven mindset, focused on results and customer satisfaction. It operates within a well-structured organizational framework that ensures efficiency, quality and consistency, with innovation playing a more focused supporting role.

Responsible for a profit center, they are in charge of the overall management of the restaurant: managerial, operational, financial, commercial, safety, and human resources, particularly regarding training and staff management (QSP, turnover, sales, team development, etc.). Brand ambassador, serving our customers in line with the Brand's service culture, the Restaurant Manager is also responsible for welcoming our customers and ensuring their complete satisfaction by being able to analyze their needs and advise them in their choices.

Under the responsibility of the Regional Supervisor, the Manager may be required to perform any other operational versatility task that may be necessary for the smooth running of the restaurant.
Adopting a neat and professional appearance at all times, and behavior consistent with the brand image, the Restaurant Manager ensures at all times that a positive employer image is conveyed. They manage all the following areas within the profit center for which they are responsible:

- Profit Center Management:

• Pilots and controls the restaurant's activity using the management and analysis tools available;
• Translates the brand's strategic directions within the restaurant (full restaurant, online ordering, table service, etc.);
• Anticipates risks (technical, financial, legal, contractual, customer, etc.) and implements preventive and progressive actions to manage them.
• Reports to their superiors.
• Analyzes the restaurant's results in all areas.

- Customer Service;

- Safety:

• Food safety;
• Safety of property and people.

- Management of resources and restaurant staff.
 

Education:

• Bac +3/5 training desired in management, hospitality, catering, or commerce.

Experience:

• Minimum 5 years of experience in catering/hospitality or large retail;
• Successful experience in managing a profit center and managing a team.

Essential Skills:

• Proficiency in the Office suite and good project management skills;
• Customer service orientation (internal and external customers);
• Good public speaking and presentation skills with clear oral and written communication;
• Management: consistently demonstrates symmetry of attention in their management while demonstrating leadership, discernment, conviction, influence, determination, persuasion, optimism, recognition, encouragement, ownership, and commitment to achieve results;
• Synthesis and analytical skills;
• Creative, innovates and drives change: identifies and communicates opportunities for improvement in processes or ways of working, knows how to get their team to buy into change;
• Pedagogical skills and ability to pass on knowledge and develop the skills of employees under their responsibility in order to motivate them and encourage them to progress professionally;
• Delegates work to their teams coherently and with support;
• Allows for initiative from collaborators and encourages them within the framework of established rules;
• Professional, neat and tidy appearance.

Desirable Skills:

• Good knowledge of digital tools.

Behavioral Skills:

• Courteous, cooperative, calm, thoughtful, balanced, available and smiling, they have a heightened sense of confidentiality and know how to show patience and objectivity;
• Rigorous and organized: they have a sense of priorities, identify the resources necessary for the completion of the work and the achievement of the restaurant's results;
• Teamwork skills: organizes, defines and communicates priorities;
• Ease and relational skills,

Languages:

• French / English desirable

With equal competence, this position is open to people with disabilities.