Reporting to the Workplace Build and Products team leader responsible for workstation engineering activities, the Microsoft 365 Service Owner will be responsible for:

• Actively contribute to the deployment and evolution projects of Microsoft 365 products
• Ensure monitoring and reporting (user storage quotas consumed, incident volume, etc.)
• Validate, adapt and implement the group's standards to meet the challenges of our organization
• Qualify requests for projects or enhancements to Microsoft solutions (monitoring, etc.).
• Participate in maintaining the team's document repository: catalog, audio and video driver management, technical operating documentation
• Participating in the resolution of complex problems and incidents, defining decision trees
• to be responsible for managing the lifecycle of Microsoft products
• Participate in defining technical developments, their documentation, recipes and validations.
• Coordinate technical actions or tests carried out by our subcontractors or the technical workstation specialists at our sites
• Contribute to the transfer of skills to the support teams
• Take responsibility for the service, and ensure the performance and quality of the documentation.
• Participate in expert group communities
• Propose improvements and technical developments based on user feedback

Desired Candidate Profile

Candidates should have a Master's degree (or equivalent) and at least 5 years of experience in project management, and will need to demonstrate the following skills and knowledge:

Microsoft 365 suite expert, priority:

1. Sharepoint, OneDrive, Exchange Online, Office 365
2. Office admin center, Power Automate, Power Apps, PowerShell
3. Add-ons MS-Projects et Visio

Proficiency in audio and video drivers related to Teams

Proficiency in methods of analysis, incident handling, and problem resolution.

Technical knowledge base management

Transferable skills

Good knowledge of the technologies that make up an information system (infrastructure and application environments)

ITIL (v4) certification with expertise in Change Management

Language skills

French/English required

Successful experience in an international industrial context would be an asset

An MS-900 certification in Microsoft 365 Fundamentals would be a plus.

Know-how:

Communication skills

Team spirit and a sense of relationships

Forte orientation service client