Supervises housekeeping staff, including housekeepers, maids, and valets. Develops efficient work schedules based on hotel occupancy. Conducts regular inspections to ensure compliance with cleanliness standards. Manages guest special requests and ensures their satisfaction. Trains housekeeping staff on hotel standards and procedures. Develops housekeeping policies and procedures in line with hotel standards. Coordinates with other departments to ensure smooth communication. Ensures regular maintenance of housekeeping equipment. Develops partnerships with quality cleaning product suppliers. Manages laundry and linen operations efficiently. Applies inventory management practices to avoid stockouts. Implements recycling programs for waste generated by the department. Proposes improvements in housekeeping procedures to increase efficiency. Manages the housekeeping department budget judiciously. Organizes continuous training for staff on new cleaning techniques. Collaborates with maintenance and engineering departments to resolve technical issues.

Desired Candidate Profile

Degree Bac+3 in Hotel Management, Hotel Management, Accommodation, or equivalent field.

Minimum of 5 years of professional experience, including at least 2 years in an equivalent role or within an establishment of the same standing.

Technical Skills

• Ability to assist the General Housekeeper in the organization and daily follow-up of the Housekeeping department.
• Good command of room control, public areas, and adherence to the establishment's quality standards.
• Ability to follow schedules, assign tasks, and ensure follow-up of cleaning teams.
• Good command of computer tools and hotel software is an asset.
• Good knowledge of LQA (Leading Quality Assurance) standards and ability to ensure their daily application to guarantee service excellence.
• Solid command of hotel management systems (PMS), knowledge of Opera Cloud is an asset.

Personal Qualities

• Excellent organizational skills, rigor, and constant attention to detail, with particular attention to maintaining quality and excellence standards.
• Excellent service orientation and strong customer focus.
• Responsiveness and ability to manage priorities in a dynamic environment.
• Team spirit, autonomy, and initiative-taking ability.
• Excellent communication and coordination skills with different hotel departments.

Languages

• Excellent command of French and English, both oral and written.
• Proficiency in a third language is an asset.