Job description

Job :

As part of the development of our activities, we are recruiting B2B / B2C Teleoperators to strengthen our teams.

You will be involved in different campaigns and will interact by phone with individuals or professionals, depending on the needs of the business.

Your main mission will be to ensure quality interactions with contacts, understand their needs, and contribute to achieving set goals.

Your main tasks

• Make outbound calls to individuals and/or professionals.
• Clearly present the purpose of the call and establish a professional exchange.
• Identify the needs and expectations of contacts.
• Qualify information according to the defined criteria for the campaign.
• Present offers or services in an appropriate manner when necessary.
• Answer questions and manage any objections.
• Enter and update information in the provided tools.
• Respect the scripts, procedures, and instructions for each campaign.
• Achieve the set qualitative and quantitative objectives.
• Ensure good communication quality and a positive experience for contacts.

• Previous experience in a call center, telesales, tele-prospecting, or customer relations is appreciated.
• Good spoken French.
• Comfortable on the phone and good listening skills.
• Dynamic, serious, and punctual.
• Good interpersonal skills and good communication ability.
• Perseverance and enjoyment of challenges.
• Ability to work with objectives.
• Good command of computer tools.
• Team spirit and professional attitude.

Motivated beginners are also welcome, depending on campaign needs.