Job description
Job :
Join a dynamic company in the Distribution sector! We are looking for a Client Service Officer for our Bouskoura site. Your role will be at the heart of our customers' satisfaction, ensuring excellent service and building lasting relationships of trust.
The main goal of this position is to guarantee an exceptional customer experience, build customer loyalty, and actively contribute to achieving business objectives through proactive management of requests and expectations.
Your main tasks will include:
- Welcome and advise clients with professionalism and kindness.
- Handle customer requests (information, orders, complaints) effectively and personally.
- Manage and track customer files, ensuring smooth communication.
- Participate in customer loyalty through regular and quality follow-up.
- Collaborate with internal teams to ensure the best response to customer needs.
- Contribute to the continuous improvement of customer service processes.
Required profile :
A money transfer company is looking for client service officers in Bouskoura.
Tasks:
- Welcome, listen to, and advise clients in the branch.
- Identify needs and propose personalized solutions.
- Maintain a relationship of trust and ensure customer loyalty.
- Prospect for new clients.
- Contribute to customer satisfaction through quality service.
Required skills:
- Knowledge of sales and negotiation techniques.
- Good oral and written communication skills.
- Listening and communication skills.
- Customer-oriented with a service mindset.
- Team spirit and rigor.
- Ability to manage priorities and stress.
Training and experience:
- Bac+2 / Bac+3 in Commerce, Management, Marketing, or equivalent.
- 1 to 2 years in a similar role (customer relations, sales, commercial service).