Job description
Company culture :
Maroc Climate and Security (MCS) – Carrier operates within a predominantly cooperative culture, where people, trust and team spirit shape daily collaboration. The organization relies on a close management approach that supports empowerment, mentorship and collective commitment to meaningful missions. This collaborative foundation is balanced by a strong performance orientation, reflected in clear objectives and results-driven practices. It is further complemented by an innovative dimension that values initiative, alongside structured organizational processes ensuring efficiency, consistency and reliability.
Job :
- Ensure the administrative follow-up of orders and customer files.
- Enter, check, and update information in internal systems.
- Ensure the follow-up of orders from registration to delivery.
- Prepare and track administrative and commercial documents related to sales.
- Coordinate with sales, logistics, billing, and other relevant departments.
- Respond to customer requests and follow up on complaints or any issues.
- Monitor deadlines, follow up with different contacts, and ensure smooth information flow.
- Check the conformity of data and documents before transmission.
- Prepare reports and ensure the updating of tracking sheets.
- Participate in the improvement of sales administration / Back Office processes.
Required profile :
- Associate's degree (Bac+2) to Master's degree (Bac+5) in Commerce, Management, Sales Administration, Logistics, or a related field.
- Some experience in Back Office, Sales Administration, or Customer Service is desired.
- Very good command of French and English, both written and spoken.
- Good command of Excel and office tools.
- Organizational skills and rigor in file management.
- Good interpersonal skills and ability to communicate with various contacts.
- Ability to manage multiple requests simultaneously and meet deadlines.
- Team spirit, responsiveness, and customer service orientation.