Job :
Assigned to the information systems department, the main activities related to the position are as follows:
- Handle all types of incidents or problems with the solutions made available to users:
- First-level diagnosis
- Prepare a detailed report of the diagnosis
- Provide a detailed report to the user when the ticket is closed
- Deal with any problem or incident with the solutions made available to users as quickly as possible while respecting the defined OLA and SLA
- Handle any service request under the best conditions
- Manage openings...
Required profile :
- With a Bac+2/3 degree in computer science with a minimum of 1 year of experience in a similar role, in which you have developed the following skills:
- Know and be able to operate the IT infrastructure
Know and be able to apply support management techniques
Know quality of service...