Company culture :
Marketing Call Center is built around a predominantly cooperative culture, where people, trust and teamwork guide daily operations. The company favors a close management style focused on support, empowerment and strong human relationships. This collaborative foundation is complemented by an innovative mindset that stimulates creativity and initiative, alongside a performance-driven approach based on clear objectives. Structured organizational practices further contribute to operational efficiency and reliability. [+]
Job :
Reporting to the Training/Quality Manager, you will be responsible for the operational excellence of our teams. Your main responsibilities will be:
- Training: Deliver initial (onboarding) and continuous training (products, version updates, soft skills) to customer advisors.
- Educational Engineering: Design and update training modules, educational materials, and evaluation quizzes.
- Support: Ensure post-training follow-up ("nesting") and close coaching to guarantee KPI achievement.
- Analysis: Identify performance gaps and propose corrective action plans (workshops, refreshers).
- Reporting: Monitor training indicators (success rate, satisfaction, attendance) and report to management.
Required profile :
We are looking for a pedagogical, dynamic, and rigorous personality above all.
- Language: Perfect command of French, both spoken and written.
- Experience:
Proven experience as a Trainer in a call center
- Technical skills: Mastery of office tools (PowerPoint, Excel) and group facilitation techniques.
- Soft skills:
* Excellent communication and interpersonal skills.
* Patience, active listening, and empathy.
* Ability to unite and motivate a group.