Foundever is defined by a culture strongly driven by innovation, where creativity, agility and experimentation play a central role in daily operations. This focus is closely balanced by a collaborative culture that emphasizes teamwork, trust and a supportive, people-oriented management style. A competitive dimension reinforces performance expectations and results orientation, while a more moderate organizational component provides structure and reliability. The environment is well suited to curious, committed profiles who thrive in dynamic and evolving settings. [+]

Join the official customer service of a Belgian telecommunications leader!
We are recruiting French-speaking Customer Service Representatives for a technical support activity via incoming calls (Tech Fix).

You will help customers solve their technical problems while offering suitable complementary solutions and services.

Tasks:

• Receive and handle incoming calls related to technical problems (internet, mobile, TV)
• Quickly identify the cause of malfunctions and guide customers to appropriate solutions
• Clearly explain technical steps to customers.
• Identify needs and offer complementary services or options if appropriate
• Ensure follow-up and quality of service in line with the client's standards

• Perfect command of French and good communication skills
• Good interpersonal skills and patience to handle technical problems
• Customer service oriented and ability to propose complementary solutions
• Good command of computer tools
• Previous experience in a call center or technical support is a plus
• Motivated beginners accepted