Company culture :
Marketing Call Center is built around a predominantly cooperative culture, where people, trust and teamwork guide daily operations. The company favors a close management style focused on support, empowerment and strong human relationships. This collaborative foundation is complemented by an innovative mindset that stimulates creativity and initiative, alongside a performance-driven approach based on clear objectives. Structured organizational practices further contribute to operational efficiency and reliability. [+]
Job :
As part of our strong growth and the structuring of our activities, we are recruiting a Methods Manager.
Your tasks:
Reporting to the General Management, you will ensure operational efficiency and optimize production flows.
- Analysis & Diagnosis: Audit existing processes, identify malfunctions, and Reporting: Implement dashboards to monitor the effectiveness of deployed measures.
Required profile :
- Higher education (Bac+4/5) in Management, Quality, or Project Management.
- Proven experience (min. 3 years) in a similar role, ideally in a Call Center or BPO.
- Proficiency in mapping tools (Visio, Lucidchart) and the Office Suite (Advanced Excel).
- A certification (Lean Six Sigma, ISO 9001) is a major asset.
- Analytical mindset, rigor, and excellent ability to communicate with different departments.