Marketing Call Center is built around a predominantly cooperative culture, where people, trust and teamwork guide daily operations. The company favors a close management style focused on support, empowerment and strong human relationships. This collaborative foundation is complemented by an innovative mindset that stimulates creativity and initiative, alongside a performance-driven approach based on clear objectives. Structured organizational practices further contribute to operational efficiency and reliability. [+]

Within the Training & Quality department, you will be responsible for improving the skills of advisors in our Spanish-speaking and English-speaking markets.

• Bilingual Training: Deliver initial and ongoing training in English and Spanish (Products, Customer Culture, Software).


• Training Design: Design, translate, and adapt training materials (modules, scripts, quizzes) in both target languages.


• Follow-up & Coaching: Support new recruits during the "Nesting" phase (onboarding) and provide close coaching to ensure objectives are met.


• Needs Analysis: Collaborate with the Quality department to identify linguistic or technical gaps and propose action plans (Refreshers, Workshops).


• Evaluation: Validate trainees' learning and decide on their integration into production.

We are looking for a versatile profile with excellent intellectual agility.

• Language Skills (Required):


• Spanish: Level C1/C2 or Native.


• English: Level C1/C2 (Ability to train in English).


• A good level of French is required for internal meetings and reporting.


• Proven experience as a Trainer in a call center (ideally in an international context).


• Skills: Proficiency with office tools (PowerPoint, Excel) and training techniques.


• Qualities: Charisma, active listening, pedagogical skills, and ability to adapt to multicultural audiences.