Foundever is defined by a culture strongly driven by innovation, where creativity, agility and experimentation play a central role in daily operations. This focus is closely balanced by a collaborative culture that emphasizes teamwork, trust and a supportive, people-oriented management style. A competitive dimension reinforces performance expectations and results orientation, while a more moderate organizational component provides structure and reliability. The environment is well suited to curious, committed profiles who thrive in dynamic and evolving settings. [+]

Are you a customer service maestro with a knack for languages? Join our dynamic team in Rabat as a Bilingual Customer Service Representative, supporting a leading Canadian banking app. This is an exciting opportunity to leverage your communication skills in a vibrant call center environment, working night shifts and making a real impact.

Your primary goal will be to provide exceptional support to users of a prominent Canadian banking application. This involves resolving inquiries efficiently and effectively, ensuring a seamless customer experience, and contributing to customer satisfaction and loyalty. You'll be the voice of trust and reliability for our clients.

In this role, you will be the primary point of contact for customers, addressing their needs with professionalism and care. Your responsibilities will include:

• Handling inbound customer inquiries via phone and email in both French and English.


• Troubleshooting and resolving issues related to the banking application.


• Providing information on banking products and services.


• Guiding customers through online banking processes.


• Maintaining accurate customer records and documenting interactions.


• Collaborating with team members to share knowledge and improve service delivery.

A high school diploma (Bac) is the foundation for this role. We value individuals who are eager to learn and grow within the customer service field.

This role does not require prior experience. However, any background in customer service, especially in a call center setting, or familiarity with banking and mobile applications would be a plus.

To excel in this position, you'll need a strong command of both French and English, both written and spoken. Key skills include:

• Excellent communication and active listening abilities.


• Problem-solving and critical thinking skills.


• Patience and a customer-centric approach.


• Proficiency in using computer systems and navigating digital platforms.


• Adaptability and a positive attitude, especially for night shifts.


• Familiarity with banking terminology and mobile applications will be advantageous.

If you're ready to embrace a challenging and rewarding role in a growing industry, and you believe your profile aligns with these requirements, we encourage you to apply without delay by clicking the 'Send my resume to the recruiter' button.